From Service to Product: Developing an Integrated Cyber Security Solution
The project involved developing an integrated suite of products to streamline security and compliance processes.
You can find the project live at www.neumetric.com
Question that started this project:
“How can we transition a company's services into a product ecosystem that helps clients achieve compliance while enhancing operational efficiency, streamlining processes, and providing scalable solutions in cybersecurity?”
Span:
24 Months
Team
Design: Abhishek Sharma
Development: Selva, Naveen and Kiran
Stakeholders: Shailenda, Prakash
Methods
Employee Observations, Workflow optimisation, Stakeholder interviews, User testing and UI design
Tools:
Figma, Adobe XD, Pencil(GUI prototyping tool), Illustrator, Discord.
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Fragmented Processes: Clients faced challenges managing multiple compliance requirements without a centralized system.
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Manual Workflows: Reliance on manual processes led to increased errors and time consumption.
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Inconsistent User Experience: Disparate tools resulted in a lack of cohesion and usability issues.
User Pain Points
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Operational Inefficiencies: Time and resources were wasted due to non-integrated systems.
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Compliance Risks: Manual handling increased the likelihood of non-compliance with industry standards.
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Client Dissatisfaction: Inconsistent experiences could lead to decreased client trust and retention.
Impact of Problem
Research Methods
Employee Observations:
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Analyzed internal workflows to identify bottlenecks and inefficiencies.
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Recognized the Pattern and Flow for automation in compliance and audit management.
Stakeholder Interviews:
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Gathered insights from key stakeholders to understand business objectives and user needs.
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Validated the necessity for a cohesive product suite to replace fragmented services.
Workflow Optimization:
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Developed wireframes and flowcharts to visualize and enhance processes.
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Ensured alignment with Neumetric's goal of providing reliable and efficient security and compliance solutions.
Solution Framework
Designed and developed nine integrated products to address specific aspects of cybersecurity compliance:
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Auditor, Arc, Console, Documenter, Educator, Continuer, Investigator, Mitigator, Responder
Visual Evolution
Before
Disjointed services with manual processes and inconsistent user interfaces.
After
A cohesive suite of products offering automated, efficient, and user-friendly solutions for cybersecurity compliance.
Key Iterations
User feedback and testing led to enhancements in functionality and design consistency across the product suite.
Final Solution
Delivered a scalable, and integrated ecosystem that aligns with Neumetric's mission to provide reliable and efficient security and compliance solutions.
Outcomes
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75% Cut Down on time-to-compliance and 52,000+ Implemented automated Controls
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Audit Management: Streamlined audit processes, enabling quicker and more accurate assessments.
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Training Programs: Improved delivery and tracking of information security training, leading to better-informed clients.
Why This Works
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Business Goals First: The project directly supports Neumetric's objectives to enhance efficiency and scalability in cybersecurity compliance.
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Strategic Thinking: Comprehensive research and iterative development ensured the solutions were relevant and user-centric.
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Real-World Impact: The integrated product suite resulted in tangible improvements in operational efficiency and client satisfaction.
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Justifies Investment: The streamlined processes and enhanced compliance accuracy provide a compelling return on investment for Neumetric and its clients.
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